Dorothy Perkins Returns Policy UK – How It Works 2022

This is Dorothy Perkins' returns policy for the UK. You can find it here. If an item is returned to Dorothy Perkins within acceptable conditions, it will be refunded in full. You'll get an email once your return package reaches our warehouse, and you'll get a full refund to your original payment method.

In some cases, we may be able to repair or replace faulty goods or provide you with a refund if you return them to us.

• You must return the items within 28 days of receiving the order.
• Items must be in their original, unworn, unwashed, and unopened condition.
• The return of pierced jewellery is prohibited due to health and safety concerns. Opened packets cannot be returned.
• Underwear and swimwear cannot be returned without hygiene seals intact.
• There is no return or exchange policy for beauty products, accessories, and fashion facemasks due to hygiene reasons.
• Trying on shoes indoors is necessary.

It is possible that we will withhold refunds and block your account from placing future orders if we suspect fraud, for example: if you claim that you placed an order, but didn't receive it; or if your return items have been used or worn; or if they aren't what you ordered. If this happens to you and you believe that a mistake was made, we will discuss it further with you.

How Does Dorothy Perkins Returns Work?

In order to initiate your return, you must follow the steps provided on the official website. You can return items to Dorothy Perkins by clicking on the link below.

Click here to start a return

Dorothy Perkins Returns After 14 Days

You can return products to the stores if you don't like them after you purchase them. Postal service or other carriers are also options. If you are returning a product, make sure all the tags are attached to the product. 

It should also be in its original packaging as well. The manufacturer recommends that you do not return a product that you have washed or worn. There are certain products, such as swimwear and undergarments, which cannot be returned without hygiene. Because of hygiene conditions, you cannot return pierced jewellery.

Can I Return Faulty Items To Dorothy Perkins?

Dorothy Perkins accepts returns of faulty items. Unfortunately, the item you received was not in its original condition. We apologize for any inconvenience this may have caused. Please visit our Contact Us page so that we can resolve this issue for you. If you would like to get in touch with us, please include the following information.

• Please provide your name
• Your order number
• The name and code of the product
• A photo of the fault
• Information about the fault

(Please refer to your order confirmation email for the name and code of the product). You should have a photograph of the faulty item handy when you receive a reply.

How Do I Cancel A Dorothy Perkins Return?

If you wish to cancel your order, please complete the cancellation form on Burton's or Dorothy Perkins' websites and send it back with your order. Your right to cancel your contract with us is 14 days long if you live in the European Economic Area. Your two-week period will begin upon receiving your order (or upon receiving the last item in your order). It will be necessary for you to give us written notice of your cancellation.

You can also cancel your contract in a couple of other ways. Below are some alternative methods you may wish to consider:

Please feel free to contact us by email: customerservices@dorothyperkins.com

If you would like to contact us by post, please write to: Dorothy Perkins, PO Box 553, Burnley, BB11 9GD

We will need to receive your order back if you cancel your contract with us after receiving it. In that case, you will receive a full refund according to the refund policy of the company. We regret to inform you that if the hygiene seal on cosmetics and pierced jewellery is missing or damaged, a refund cannot be offered. This also applies to swimwear and lingerie.

It is our policy to check all returns for quality - items should be included with their original packaging and be returned in an unused, unused condition. Our return policy does not allow refunds for ineligible returns.

Do You Have To Pay To Return To Dorothy Perkins?

We will deduct a return charge of £1.99 per parcel from your refund. DP Unlimited customers can return items for free. Paperless is now our standard! You won't get a delivery note anymore.

A refund is not available for fashion face masks, cosmetics, pierced jewellery, swimwear, or lingerie with broken or removed seals. You must return items in their original packaging, unused, and unwashed.

How Long Do I Have To Return An Item Dorothy Perkins?

With DP Unlimited, returns are FREE. If you receive something and want to return it, you have 28 days to do so. Feel free to contact us if you receive an item that isn't in perfect condition.

There is no need to worry about packaging if you do not have it. Make sure it's sealable, waterproof, and not see-through. Labels must remain attached to the products, and they must be unwashed and unworn.

How Long Does It Take To Process My Return At Dorothy Perkins?

Refunds typically take 21 days to process. Upon receiving your return, we process it within 14 days. It takes 7 days for the funds to move through the banking system. A replacement will be issued to the value of the refund if the payment for your order was made with a gift card, store credit, or voucher.

As soon as your parcel returns to our warehouse, we will send you an email updating you. Upon processing your refund, we will also send you an e-mail. There are several places in which refunds can appear depending on the method of payment. You may have to wait up to 7 days after receiving your refund confirmation email for the refund to appear in your account.

When you pay with PayPal, you can expect your refund in 48 hours. PayPal can take up to 14 days to refund your bank account if you have a linked bank account - PayPal takes a certain amount of time to process your payment.

 

Dorothy Perkins Returns Not Working

We accept returns within 28 days of receiving your order if you are not satisfied with your Dorothy Perkins purchase. The return process does not seem to be working as smoothly as it should.

Returns at Dorothy Perkins aren't always easy. Many times, the items never arrived at the warehouse or were lost in transit. Sometimes refunds are not given to customers who return items.

Although we are unable to diagnose the cause of these issues, we understand that it is frustrating for customers who are simply trying to return an unwanted item. In order to process returns smoothly and efficiently, Dorothy Perkins needs to handle these issues soon.

Dorothy Perkins Return Label

Upon receiving your purchase from Dorothy Perkins, you are entitled to a 30-day return policy. You should attach the label to your package and take it to your nearest post office. If you wish to return items, you may do so at your nearest Dorothy Perkins store. It is not possible for us to refund the shipping charges you paid unless there is a defect with the product you purchased.

Dorothy Perkins Returns Address

You can contact Dorothy Perkins by email at customerservices@dorothyperkins.com or by post at PO Box 553, Burnley, BB11 9GD.

Dorothy Perkins Returns Contact

You can reach Dorothy Perkins by phone or email. Whenever you need support, complaints, or feedback, please do not hesitate to contact customer service below.

Head Office

Burton Business Park,

Torre Road, Leeds, LS9 7DN,

United Kingdom

Customer Service

Phone: 0344 984 0261 (online)

Phone: 0845 121 4516 (store queries)

Email: customer.service@dorothyperkins.com

Dorothy Perkins Refunds

You will receive a full refund if the item is returned in proper condition. When your return parcel arrives, the warehouse will notify you via email, and you'll get a full refund. As soon as we receive an item, we usually process refunds within a week.